KPI Taxonomy v1.1
115 KPIs across the six Value Drivers + Strategic. Canonical definitions for every metric on every dashboard.
Operational
OP.VD1.01
Hire funnel conversion rate
Monthly
Partial
OP.VD1.02
90-day retention rate
Monthly
Partial
OP.VD1.03
Coverage event frequency
Weekly
Partial
OP.VD1.04
Coverage cost per event
Weekly
Partial
OP.VD1.05
Training pass rate
Per hire
Blocked
OP.VD1.06
Days to fill vacancy
Per event
Partial
OP.VD1.07
Probationary SPH ramp
Weekly during probation
Ready
OP.VD2.01
Completion % (route)
Daily
Ready
OP.VD2.02
Plan vs actual stop variance
Daily
Ready
OP.VD2.03
Dispatch time vs 8:30 target
Daily
Partial
OP.VD2.04
Exception rate (per 1000 stops)
Daily
Ready
OP.VD2.05
DNA rate (per 1000 stops)
Daily
Ready
OP.VD2.06
Stem % of time
Weekly
Ready
OP.VD2.07
Stem % of distance
Weekly
Ready
OP.VD2.08
EOD close latency (last driver in)
Weekly
Partial
OP.VD2.09
Belt clear time
Daily
Partial
OP.VD2.10
RouteSmart plan capture rate
Weekly
Partial
OP.VD3.01
PM compliance %
Weekly
Partial
OP.VD3.02
Fleet uptime %
Weekly
Partial
OP.VD3.03
Breakdowns per truck per quarter
Quarterly
Partial
OP.VD3.04
Cost per mile by truck type
Monthly
Partial
OP.VD3.05
Repair backlog (open work orders)
Weekly
Partial
OP.VD3.06
Days to 2028 diesel retirement
Monthly
Ready
OP.VD3.07
Fuel efficiency (MPG) by truck
Monthly
Partial
OP.VD3.08
PM overdue count (>15%)
Weekly
Partial
OP.VD4.01
ILS % (fleet)
Daily
Ready
OP.VD4.02
ILS % by driver
Weekly
Ready
OP.VD4.03
DNA root-cause mix
Weekly
Ready
OP.VD4.04
Exception close rate
Weekly
Partial
OP.VD4.05
RYDE score
Weekly
Partial
OP.VD4.06
1-star review count
Weekly
Partial
OP.VD4.07
MEDALS level
Monthly
Partial
OP.VD4.08
MEDALS rolling incident/dispatch ratio
Monthly
Partial
OP.VD4.09
Contract standing composite
Weekly
Partial
OP.VD5.01
Turnover rate (90-day rolling)
Monthly
Partial
OP.VD5.02
OT % of labor hours
Weekly
Ready
OP.VD5.03
Driver scorecard band distribution
Weekly
Partial
OP.VD5.04
Incident rate (per 1000 hours)
Monthly
Blocked
OP.VD5.05
Stop pay variance W/W
Weekly
Partial
OP.VD5.06
Recognition events logged
Weekly
Blocked
OP.VD5.07
Call-out patterns (same-driver frequency)
Weekly
Partial
OP.VD5.08
1:1 completion rate
Monthly
Blocked
OP.VD6.01
Weekly cash position
Weekly
Ready
OP.VD6.02
Weekly burn vs plan
Weekly
Ready
OP.VD6.03
Settlement variance (Paid vs Delivered)
Weekly
Partial
OP.VD6.04
Stop pay as % of gross labor
Weekly
Partial
OP.VD6.05
Data quality — missing cost rollups
Daily
Ready
Financial
FIN.01
Net margin %
Monthly
Ready
FIN.02
Gross margin %
Monthly
Ready
FIN.03
Cost per stop (fleet avg)
Monthly
Partial
FIN.04
Cost per stop by route
Monthly
Partial
FIN.05
Revenue per stop
Monthly
Partial
FIN.06
Route profitability ($ margin per route per day)
Monthly
Partial
FIN.07
Labor cost as % of revenue
Monthly
Ready
FIN.08
Fleet cost as % of revenue
Monthly
Partial
FIN.09
Overhead as % of revenue
Monthly
Ready
FIN.10
AOP variance (actual vs plan)
Monthly
Partial
FIN.11
13-week cash flow forecast
Weekly
Partial
FIN.12
CC ↔ Tensor reconciliation variance
Monthly
Ready
FIN.13
Capital available (cash + credit)
Monthly
Ready
FIN.14
ROIC (consolidated)
Annual
Partial
FIN.15
Quarterly book close on time
Quarterly
Partial